Refunds, cancellation and delivery
Effective 28 September 2026
We want you to be sure before you pay - that is what the free trial is for. This page explains cancellation, refunds and how our products reach you.
Cancelling
You can cancel a subscription or an annual licence at any time by writing to sales@ekalix.com. Cancelling stops the next renewal; your licence keeps working until the end of the period you have paid for.
Refunds
- First purchase: if the product does not work for you, ask within 14 days of your first payment and we refund it in full.
- Renewals: ask within 7 days of a renewal payment for a full refund of that renewal.
- Duplicate or failed payments: refunded in full, automatically or as soon as you tell us.
- After these periods, payments are not refundable, except where the law requires it or where we cannot deliver what you bought.
How to ask for a refund
Write to sales@ekalix.com from the email used for the purchase, with the order or payment reference on your receipt. We confirm within 3 working days. Approved refunds go back to the original payment method; banks usually take 5 to 7 working days to show them.
Delivery
Ekalix products are software, delivered electronically; nothing is shipped. After payment, we email your licence and download instructions to the address used at checkout within one working day, and usually much sooner. If they have not arrived, check your spam folder, then write to sales@ekalix.com.
Ekalix Academy
If an Academy programme has a fee, the fee, what it covers and its refund terms are given to you in writing before you pay.